PAYMENT PROCESSING

To streamline the process for our clients and minimize administrative overhead, fees are required to be paid at the time of booking either through this scheduling system or over the phone. This ensures a smooth experience and focuses on one thing: your health and wellness . We accept payments via FSA (Flexible Spending Account), HSA (Health Savings Account), cash, check, or credit card.

CANCELLATION POLICY:

• We understand that unforeseen circumstances may arise. Therefore, we allow cancellations or rescheduling of appointments up to 24 hours before the scheduled time.

• Missed or late-canceled appointments (less than 24 hours before appointment time) represent time that was reserved for your care, and will result in forfeiture of the appointment slot.

We appreciate your understanding and cooperation in maintaining the integrity of our scheduling system and ensuring equitable access to appointments for all our clients.

INSURANCE POLICY:

At Aveska Wellness, we strive to provide exceptional holistic care to our clients. While we operate as an out-of-pocket provider, we understand the importance of insurance coverage for our clients' peace of mind and financial well-being. Therefore, we offer the option for clients to seek reimbursement for our services through their insurance providers.

Insurance Reimbursement Process:

1. Client Responsibility:

• Clients are responsible for understanding their insurance coverage, including any out-of-network benefits that may apply to services received at Aveska Wellness.

• Clients should verify with their insurance provider whether our services are eligible for reimbursement and inquire about any specific documentation or procedures required for submission.

2. Service Documentation:

• Upon request, Aveska Wellness will provide clients with detailed invoices and receipts that include all necessary information for insurance reimbursement purposes, such as service descriptions, provider credentials, and applicable codes (e.g., CPT codes).

3. Submission of Claims:

• Clients are responsible for submitting reimbursement claims to their insurance provider according to the provider's guidelines and requirements.

• Aveska Wellness does not directly bill insurance companies but will assist clients in navigating the reimbursement process to the best of our ability.

• We do not perform prior authorizations for any services provided by Aveska Wellness, or negotiate with the insurance company on behalf of our wellness clients.

4. Follow-Up and Advocacy:

• In the event of any difficulties or discrepancies in the reimbursement process, clients are encouraged to reach out to their insurance provider for clarification or resolution.

• Aveska Wellness may provide support and guidance to clients in advocating for reimbursement, including providing additional documentation or information as needed. Should excessive documentation be required, including the provider’s time, clients will be expected to compensate the provider for her time, at the rate of $150/hour

5. Transparency and Communication:

• Aveska Wellness is committed to transparency regarding our billing practices and insurance reimbursement policies. We will clearly communicate any fees associated with our services and provide assistance in understanding insurance coverage and reimbursement options.

6. Limitations and Disclaimers:

• Reimbursement for services rendered at Aveska Wellness is subject to the terms and conditions of each client's insurance policy.

• Aveska Wellness cannot guarantee reimbursement from insurance providers and is not liable for any denied claims or coverage limitations.